Good questions. Clear answers.
The things people usually ask before we meet. If yours is not here, just message us.
Ask us directly.
Send a message and we will answer it plainly. Or go straight to booking your home audit.
Which areas do you cover?
We look after homes in Wimbledon, Richmond upon Thames, Teddington and Kingston upon Thames. If you are just outside these areas, send us a message and we will let you know if we can help. See the areas we cover
What does private house management include?
At every level you get one named point of contact, key holding and secure access, contractors briefed and supervised with their invoices checked, post and parcel handling, seasonal checks and a monthly written report with photos. Higher levels add more frequent visits, staff coordination, travel cover and second home support. See what each level includes
How much does it cost?
Prices are shared on request. They depend on the size of your home and what you need, and we confirm them in writing after your home audit. Message us and we will send them over. Contractor, staff and supply costs are not included in the monthly fee. Compare the levels
What is a home audit?
It is our first visit. We look around your home, learn how your household runs day to day, and recommend the level of care that fits. Any home audit fee is credited against your first month if you choose a level of care. Message us for the details.
Do you do the cleaning yourselves?
We bring in the cleaners, gardeners and other help your home needs, schedule their visits and check the quality of their work. You deal with one person instead of many.
Can I start small?
Yes. Essential covers the foundations of running your home. You can move up to Signature or Private Client whenever you are ready.
Can I use you for a one-off job?
Yes. Events, relocation support, renovation snagging and holiday home checks are available without a monthly retainer. We quote each job clearly before we begin. See one-off services
Do you look after second homes and holiday homes?
Yes. Signature includes seasonal changeovers, including a second home. If you only need a single visit, we can do a holiday home check and preparation as a one-off.
What if something goes wrong while I am away?
Message us. We arrange the right contractor and keep you updated. For an emergency outside normal hours, we can arrange an out-of-hours emergency call-out, and Private Client includes priority response.
What happens with my keys?
Key holding and secure access are included at every level. At your home audit we will talk through how your keys are held and who can have access to them.
How do I get in touch?
Send us a WhatsApp or a text, or call 07413 997621. It is one number for all three. Tell us a little about your home and we will arrange your home audit. Contact us